DJJ Support Plans
DJJ’s customizable support options keep your systems up and running and maximize your investment. Each support element provides unique benefits for customers looking for affordable break-fix, preventive and proactive maintenance and management services. Protect your investment with a DJJ Support Plan. From the simplest change to a major outage, your business communications technology is safe with us.
You choose the depth of maintenance that best fits your business:
- Level I Support
- Level II Support
Level I Support – Standard
- Unlimited Service Calls — full access to unlimited live technical helpdesk support.
- Guaranteed Priority Emergency Response – 2 to 4 hours.
- Guaranteed Priority Non-Emergency Response – Next Business Day.
- Replacement Parts – replacement of any covered part and labor included.
- Remote System Monitoring.
- Minor Updates and Notifications.
- Customer Support Website.
- Annual System Health Check (preventive maintenance) once per year.
- Discounted Rates on moves, adds and changes.
- Out of hours support – on site service available at preferred rates.
Level I Support – Optional
- 24/7 Remote Alarm Monitoring
- AdvantEDGE Diagnostic Tool — on call 24/7 to diagnose & resolve system alarms
Level II Support
DJJ offers advanced purchase of blocks of remote technical labor hours
(minimum of 20 hours)
- Blocks are pre-paid in advance
- Discounted Labor Rates available
- All replacement parts are billable
Contact your DJJ Technologies Representative for more details and pricing