DJJ Support Plans

DJJ Support Plans


DJJ’s customizable support options keep your systems up and running and maximize your investment. Each support element provides unique benefits for customers looking for affordable break-fix, preventive and proactive maintenance and management services. Protect your investment with a DJJ Support Plan. From the simplest change to a major outage, your business communications technology is safe with us.

You choose the depth of maintenance that best fits your business:

  • Level I Support
  • Level II Support

Level I Support – Standard

  • Unlimited Service Calls — full access to unlimited live technical helpdesk support.
  • Guaranteed Priority Emergency Response – 2 to 4 hours.
  • Guaranteed Priority Non-Emergency Response – Next Business Day.
  • Replacement Parts – replacement of any covered part and labor included.
  • Remote System Monitoring.
  • Minor Updates and Notifications.
  • Customer Support Website.
  • Annual System Health Check (preventive maintenance) once per year.
  • Discounted Rates on moves, adds and changes.
  • Out of hours support – on site service available at preferred rates.

Level I Support – Optional

  • 24/7 Remote Alarm Monitoring
  • AdvantEDGE Diagnostic Tool — on call 24/7 to diagnose & resolve system alarms

Level II Support

DJJ offers advanced purchase of blocks of remote technical labor hours
(minimum of 20 hours)

  • Blocks are pre-paid in advance
  • Discounted Labor Rates available
  • All replacement parts are billable

Contact your DJJ Technologies Representative for more details and pricing