Managed Services

Managed Services


DJJ’s Primary Goal – Maximize the health and longevity of our clients’ business technology investments.

How does DJJ achieve this goal for its’ clients? By offering a variety of services, that can be acquired individually or as a packaged offering. All services can be customized to meet specific client SLA’s (Service Level Agreements). Whether a client has DJJ Break/Fix maintenance, Avaya/Nortel Break/Fix maintenance, or no maintenance contract at all, DJJ can enhance support to its clients & prospects.

Listing of DJJ’s Support AdvantEdge (Managed Services) offerings…

  • Real-time 24x7x365 Automated Pro-Active Monitoring Application
    • Monitor any SNMP-manageable device to include Avaya/Nortel telephony systems, IP Endpoints, core components and telephony applications, data infrastructure, application servers, network routers, video codec’s, etc.
    • Email notification of key potential service affecting events
    • Minimize Mean Time to Repair (MTTR) by isolating more clearly and swiftly where a system interruption exists to get services that support a client’s business back up and running smoothly
  • Activity Reports
    • Utilization
    • Phone QoS
    • Trunking Stats
  • Avaya/Nortel System Analysis – to include but not limited to:
    • System Configurations
    • Inventory
    • Directories
    • Port counts
    • Recommended Action Items
    • Traffic Studies
      • Processor Occupancy
      • Abandoned Calls
      • Service Denials
      • Aggregate Bandwidth Tool
    • Security Analysis


  • Enhance your IT staff with Remote or On-Site DJJ staffing
  • Software Updates & Patch Management
  • Telecom Expense Management
  • D-MAC’s (Deletes, Moves, Adds, Changes)
  • VoIP Network Assessments
  • Vendor Management with DJJ Single Point of Contact
  • Business Continuity & Disaster Recovery Planning
    • DJJ can deliver voice, data, and carrier continuity either in a clients Co-Lo facility or ours. This is a customized service based on exactly what the client needs entail.