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Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Unified


July 30, 2018

Combined with Avaya’s recognition as a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, we believe the company’s leadership in enabling Digital Transformation is clear

Santa Clara, Calif. – July 30, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced that Avaya is again positioned as a Leader in the Gartner Magic Quadrant for Unified Communications, the ninth time that the company has been in a Leader position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as companies that “execute well against their current vision and are well positioned for tomorrow.”

“We are proud to have been named as a Leader by Gartner in the 2018 Magic Quadrant for Unified Communications, included for the ninth time,” said Jim Chirico, President and CEO, Avaya. “Earning this distinction, we believe, reflects our continued innovation and differentiated and valued solutions in UC.   More importantly, we feel it also reflects on the deep relationships we have with our clients, providing them with communication solutions that help enable their organizations to operate in a highly mobile, competitive and fast-paced environment. Combined with our recognition earlier this year as a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, it’s our view that Avaya is clearly reinforcing our status as a trusted solution provider for companies of all sizes on their digital transformation journeys.”

Avaya improved its position on both ability to execute and completeness of vision compared to the previous year’s results.

Avaya is investing significantly in its Unified Communications portfolio to provide customers the solutions they want and need to fully leverage UC, including telephony, video, mobility, messaging, meetings and team collaboration. For example, the Avaya Equinox application now streamlines collaboration across all communications channels for small businesses to large enterprise, and a new suite of handsets further integrates applications to help drive new levels of efficiencies. Customers can also deploy in leading cloud environments in addition to other Infrastructure as a Service options, with further Avaya Cloud options planned. And over the course of the next year, the company will introduce additional innovative capabilities with AI and blockchain integrations.

The 2018 Magic Quadrant for Unified Communications report evaluated eight UC vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines “Unified Communications Solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices.” Gartner divides UC into six broad communication product areas: Telephony, Meeting Solutions, Messaging, Presence and Instance Messaging (IM), Clients, and Communications-Enabled Business Processes.

In May, Avaya was positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, marking the 17th time that Avaya has been in a Leader position.

Gartner, Magic Quadrant for Unified Communications, Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, 25 July 2018.

Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus, Steve Blood, Simon Harrison, 17 May 2018.


Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Avaya 
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.



One Cloud

Unified Communications in the Cloud—Finally, a Cost Model You Can Use

It has been almost a decade since the collapse of Lehman Brothers and the fire sale of Merrill Lynch plunged the world into the worst economic crisis in almost a century. No corner of the globe escaped unscathed and businesses, especially smaller-scale ones, have had to reassess how they fund day-to-day operations.

The international press tells us that the credit crunch and financial crisis are officially part of history, but Avaya’s channel partners tell a different story. Credit is still hard to come by, they say. This is even more critical when one realizes that we are in the midst of a Fourth Industrial Revolution—a sink-or-swim miasma of micro- and macro-changes that is sweeping the globe without a care for industry or scale. Ironically, the financial crisis has created a business environment where the pressure is on to invest now for the sake of future survival.

The Cost Conundrum

As we talk to our channel partners, we get the strong impression of a community that desperately wants to invest in the promise of digital transformation with respect to their communication and collaboration capabilities. But what about that lingering credit drought? Wouldn’t it be marvelous if there were a cost-effective solution to this quandary?

There is. Cloud-based solutions shift cost models from a lump-capital outlay to a subscription-based operational expenditure. That is why we built a unified communications solution tailored specifically to the concerns of our channel partners.

Powered by Avaya IP Office includes the latest release of Avaya IP Office™ with support for Avaya Equinox™, our signature mobile UC experience. At last, you will have the flexibility to deploy an end-to-end contact center and unified communications solution in your own data center. Because IP Office and Equinox are now hosted in the cloud, you get to offer your customers a UC & CC solution that they want, how they want, and when they want, all while keeping your costs under tight, predictable control, and maintaining positive cash flow.

A Growing Community

The IP Office user base is 26 million and growing. This is because we deliver seamless IP telephony, through voice, video and mobile applications. Our customers’ contact centers are equipped with powerful, affordable multichannel functionality for voice, email and web chat. Through Powered by Avaya IP Office, channel players can offer small to midsize customers the only complete UC and CC solution in the market, delivered as a monthly multi-tenant or multi-instance subscription and easily scaled to meet demand.

Partners that choose Powered by Avaya IP Office can also leverage the unique Avaya Vantage and newest J100 Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. Unlike other solutions on the market that require integration of disparate modules to access call recordings, Powered by Avaya IP Office now offers an embedded call recording option and cradle-to-grave web-based reporting and tracking package that improves measurement of call activities.

These new features mean you now have several cross-selling and up-selling opportunities. At the same time, the simplicity of the solution enables you to deploy faster through streamlined installation wizards. And to manage premises-based and cloud deployments more easily through simplified administration tools.

The bottom line: Finally, you have a comprehensive UC & CC solution that will give you a competitive advantage, allow you to expand your customer base, and grow your business, profitably.



Who We Are

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