SUPPORT AdvantEDGE

Support AdvantEDGE

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DJJ TECHNOLOGIES’ Support Advantage Plan offers a comprehensive collection of maintenance and management services. Regardless of the nature and size of an organization, communication systems are crucial to a company’s daily operations and any type of communication outage can have a significant financial impact. Quick response is crucial to the bottom line and a continued valued relationship with the customer. As a trusted partner, DJJ will help manage your network and applications, enhancing network performance and freeing-up your resources so you can focus on what’s most important to you and your business.

SUPPORT ADVANTAGE

  • BREAK & FIX REPAIR
  • HELPDESK
  • PROACTIVE MONITORING
  • CONSULTING / DESIGN
  • CARRIER SERVICES
  • INVENTORY CONTROL
  • ON DEMAND VOICE (ODV)
  • TELECOM EXPENSE MANAGEMENT (TEM)
  • EDUCATIONAL TECHNOLOGY WEBINARS

SUPPORT TEAM

  • TIERED HELP DESK
  • HIGHLY TRAINED TECHNICIANS & ENGINEERS
  • DJJ EMPLOYEE'S - 4 AVAYA CERTIFIED EXPERTS (ACE’s)
  • MINIMAL WAIT TIME FOR ALL CALLS TO SUPPORT SERVICES
  • GUARANTEED CUSTOMER SATISFACTION

WIDE RANGE OF SERVICE OPTIONS

Maintenance for networks and peripherals includes software support and defective parts replacement as well as remote and on-site support. DJJ Technologies offers a broad range of maintenance coverage to suit our customers' needs, from basic coverage to comprehensive support plan--with One SINGLE CONTACT: DJJ TECHNOLOGIES.

  • GUARANTEED PRIORITY RESPONSE
  • UNLIMITED SUPPORT CALLS
  • EXPIDITED REPLACEMENT PARTS
  • PRIORITY SERVICE / PERFERED RATES (After Hours)
  • INTELIGENT PROACTIVE MONITORING & MANAGEMENT