SUPPORT EDGE

Support Edge

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SUPPORTING YOUR BUSINESS

At DJJ Technologies, Communications is not just something we sell, it's what we do.

Customer Service has been the cornerstone our company since its inception.  It is not an afterthought; it's a philosophy.  It's why we build and support Best-of-Breed solutions; it's why we undergo rigorous training to earn the highest certifications in our industry.  Our business is to help you conduct your business - efficiently, seamlessly and proactively.

Satisfying your customer is our highest priority.

In these days of converged environments and mission-critical applications, the right maintenance and support for your systems cannot be understated.  As an Avaya Diamond Business Partner and SMB expert reseller, we have the knowledge and technical expertise to take care of each aspect of your communications network, from wiring the telephone to complex applications such as video conferencing, contact centers, data collaboration and more.

Recognizing the individual needs of our customers, we've developed flexible packages that can be fully customized to grow with your business, delivering what you need, when you need it most, including: managed services support, remote programming, and proactive monitoring - as well as the personal contact you need in critical situations.

Your business is important to us.  With your DJJ Technologies Service Protection Agreement, our dedicated Support Services Team will help protect your investment and provide you with the value-added services DJJ Customers has come to count on.


SUPPORT edge

  • BREAK & FIX REPAIR
  • HELPDESK
  • PROACTIVE MONITORING
  • CONSULTING / DESIGN
  • CARRIER SERVICES
  • INVENTORY CONTROL
  • ON DEMAND VOICE (ODV)
  • TELECOM EXPENSE MANAGEMENT (TEM)
  • EDUCATIONAL TECHNOLOGY WEBINARS

SUPPORT TEAM

  • TIERED HELP DESK
  • HIGHLY TRAINED TECHNICIANS & ENGINEERS
  • DJJ EMPLOYEE'S - 4 AVAYA CERTIFIED EXPERTS (ACE’s)
  • MINIMAL WAIT TIME FOR ALL CALLS TO SUPPORT SERVICES
  • GUARANTEED CUSTOMER SATISFACTION

WIDE RANGE OF SERVICE OPTIONS

Maintenance for networks and peripherals includes software support and defective parts replacement as well as remote and on-site support. DJJ Technologies offers a broad range of maintenance coverage to suit our customers' needs, from basic coverage to comprehensive support plan--with One SINGLE CONTACT: DJJ TECHNOLOGIES.

  • GUARANTEED PRIORITY RESPONSE
  • UNLIMITED SUPPORT CALLS
  • EXPIDITED REPLACEMENT PARTS
  • PRIORITY SERVICE / PERFERED RATES (After Hours)
  • INTELIGENT PROACTIVE MONITORING & MANAGEMENT