DJJ Support Plans

DJJ Support Plan

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DJJ’s customizable support options keep your systems up and running and maximize your investment. Each support element provides unique benefits for customers looking for affordable break-fix, preventive and proactive maintenance and management services. Protect your investment with a DJJ Support Plan. From the simplest change to a major outage, your business communications technology is safe with us.

You choose the depth of maintenance that best fits your business:

  • Level I Support
  • Level II Support

Level I Support – Standard

  • Unlimited Service Calls — full access to unlimited live technical helpdesk support.
  • Guaranteed Priority Emergency Response – 2 to 4 hours.
  • Guaranteed Priority Non-Emergency Response – Next Business Day.
  • Replacement Parts – replacement of any covered part and labor included.
  • Remote System Monitoring.
  • Minor Updates and Notifications.
  • Customer Support Website.
  • Annual System Health Check (preventive maintenance) once per year.
  • Discounted Rates on moves, adds and changes.
  • Out of hours support – on site service available at preferred rates.

Level I Support – Optional

  • 24/7 Remote Alarm Monitoring
  • AdvantEDGE Diagnostic Tool — on call 24/7 to diagnose & resolve system alarms

Level II Support

DJJ offers advanced purchase of blocks of remote technical labor hours
(minimum of 20 hours)

  • Blocks are pre-paid in advance
  • Discounted Labor Rates available
  • All replacement parts are billable

Contact your DJJ Technologies Representative for more details and pricing