Avaya Books
Dummies and Essential Managers Series
Avaya has teamed up with two globally recognized publishers to create a series of books that cover the hot topics in business communications.
To download/receive your FREE copies, simply click on the book titles below. |
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| Voice Over IP for Dummies This Avaya limited edition VoIP for Dummies shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization - just what it takes to remain competitive in today's marketplace. |
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| Unified Communications for Dummies This book explains the benefits of UC and how to create a UC strategy for your organization. Unified Communications (UC) ensures that everyone in your company knows when, where, and how to contact the best available person in an optimal and simplistic manner. By integrating your current various modes of communication and improving visibility of employees' availability to respond, you can use UC to dramatically increase the effectiveness of your entire enterprise as well as improve customer satisfaction. |
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| SIP Communications for Dummies SIP is transforming instant messaging, voice, and video communications, by adding intelligence and reducing cost. The new world standard for facilitating communications. SIP makes it easier to communicate with the right people, at the right time, on the right device. |
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| Mobile Workforce for Dummies This book examines the changing workplace and shows how new technologies and demands have coupled to create a workforce that is more mobile than at any time in the past. Organizations are now drive to discover new ways to increase responsiveness and productivity right device. |
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| VoIP Security for Dummies[ This Avaya limited edition of VoIP Security for Dummies shows how risks are identified, analyzed, managed, and minimized in your converged voice and data networks. Find out how security best practices - and Avaya products and services - can make your VoIP network as secure as a traditional network. |
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| VoIP Security for Dummies This Avaya Custom edition of Converged Network Security for Dummies shows you how to protect the communications and business application assets that you rely on to run your business. Ensure that security spans your entire network and extend remote access to employees with compromising the security of your network. |
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| Essential Managers - Communications Tools for the Effective Worker This book advances the current strategic thinking about Unified Communications (UC), using clear text and illustrations, and accessible charts and diagrams to help you assess your needs and implement your solutions. You will find practical techniques and tips for meeting your communications challenges head on. |
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| Essential Managers - Intelligent Communications In today's marketplace, the only constant is change. Intelligent Communications accelerates the speed of your business by making smarter, faster, use of information that is already available. Presented in this book are practical tips for meeting your communications challenges and innovative ideas for the transformation of your communications solutions that will add value and efficiencies to your organization. |
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| Essential Managers - Extraordinary Customer Service Customers want immediate satisfaction. Providing fast service and appropriate answers creates a positive experience - and a satisfied customer. Savvy organizations view the contact center not as a cost center but as a profit center. They adopt industry best practices and invest in their contact center technology and staff. When you provide an extraordinary experience, you promote customer loyalty. This book advances the current strategic thinking about customer service, using clear text and illustrations |
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